Smart Case Management CRM Software helps you Track your Complaints, Queries and Suggestions
Management Dashboards
Simple Case Creation Forms
Track Service Level Agreement at Case Level
Conduct Surveys
More than 100 Ready to use reports
All Reports have Analytic Graphs
SMART Case Management - Contact Center Solution
SMART Case Management Software Solutions is built on the feedback and input from industry professionals. SMART Case management software includes an integrated client portal, mobile apps, email and social media integration, which allows you to have quick response times and provide support with accurate decisions.
Our Case management solution allows you to make real-time, complex decisions with changing information, supports collaboration to support working interactively with others inside or outside of their organizations.
Our case management software solution are used by clients to solve cases involving legal disputes, legal investigations, citizen complaints / queries, customer complaints, safety incidents / violations, contractual issues, loans, insurance claims, fraud, benefits, and customer service management.
Whether you need cloud or premise based contact center solution, SMART Service Desk and gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed – no problem. gPlex® and SMART Service Desk Case Management Dashboards allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction.
FEATURES & BENEFITS
- Unlimited number of cases
- Unlimited user licenses
- Access to online knowledge database
- Support for tracking Service level agreements
- Out of the box reports and custom reports reporting engine
- Allows non-programmers to quickly and easily modify the application
- Workflow engine to configure your own process-driven business flows
- Automated reports scheduling & staff reports
- Migration of case from other systems
- Identify root causes of issues and spot opportunities using surveys
- Generate charts, excel or list reports with our easy to use report designer
- Have Instant access to client / customer information
- Comprehensive work-flows with built-in reminders
- Automate work-flows to appropriate individuals or groups
- Securely store and access, unlimited electronic copies of relevant files, nothing gets lost
- Stores all your customer feedback in one place with a complete record of communications, contacts and actions
- Improve staff performance by automating case handling and workflow processes
- Control costs and improve decision making