SMART Case Management Software Solutions is built on the feedback and input from industry professionals. SMART Case management software includes an integrated client portal, mobile apps, email and social media integration, which allows you to have quick response times and provide support with accurate decisions.

Our Case management solution allows you to make real-time, complex decisions with changing information, supports collaboration to support working interactively with others inside or outside of their organizations.

Our case management software solution are used by clients to solve cases involving legal disputes, legal investigations, citizen complaints / queries, customer complaints, safety incidents / violations, contractual issues, loans, insurance claims, fraud, benefits, and customer service management.

Whether you need cloud or premise based contact center solution, SMART Service Desk and gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed – no problem. gPlex® and SMART Service Desk Case Management Dashboards allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction.