About Us


Headquartered in Dallas, Texas, SMART Service Desk, is a vendor for ITSSM – IT Service Support Management, GRC – Governance & Risk Compliance and Case Management Software’s, using industry leading best practices and standards such as; ITIL, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST (National Institute of Standards and Technology).

Founded in 2012, SMART Service Desk has offices in United Kingdom, South Africa and partner offices in Canada, Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Dubai – UAE and India.

SMART Service Desk has key customers in number of sectors such as, Government, Banking, Insurance, Oil & Gas, Electronic Retailers, Manufacturing and Educational Institutions. SMART Service Desk Software is a privately held firm with offices in the United States, India and Partner offices in UK, Saudi Arabia, Oman, UAE and Qatar.

We offer SaaS solutions on Cloud and On-premise solutions that let you seamlessly manage services, customers and quality improvement programs. Available through any Web browser or mobile phones, our solutions are designed to help you shorten deployment times, reduce risks and lower costs, including support and maintenance expenses.

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