Create Correspondence
Out Box Personal Mail Box
InBox Personal Mail Box
Tasks Assigned to me
Outbox-Group Mailbox
Inbox-Group Mailbox
Group Tasks
Manage Correspondence
Personal Tasks creation
Group tasks creation
Tasks added list
Nested tasks
Audit tracking
SMART Correspondence Management - Automating Correspondence In and Out
SMART Correspondence Management System is suitable for Organizations that handle high volume of correspondence between their departments and customers.
With SMART Correspondence Management nothing can fall through the cracks.
In the absence of an automated system, the status of communications must be determined through a time-consuming and error-prone search of paper and email trails.
SMART Correspondence also supports Case Management and Business Process Management (BPM)
To ensure legal compliance all actions have complete communication audits
FEATURES & BENEFITS
- Accelerate communications handling and response times
- Personalize responses and communicate more clearly
- Improve Collaboration
- Reduce the cost of managing complex correspondence programs
- Gain visibility into an entire correspondence management program via a secure, web-based interface having reports and dashboards
- Have Instant access to client / customer information
- Comprehensive work-flows with built-in reminders
- Automate work-flows to appropriate individuals or groups
- Securely store and access, unlimited electronic copies of relevant files, nothing gets lost
- Stores all your customer feedback in one place with a complete record of communications, contacts and actions
- Improve staff performance by automating case handling and workflow processes
- Control costs and improve decision making