ISO/IEC 20000: 2011 Consulting Services

ISO/IEC 20000: 2011 Consulting Services

If you’re considering an ISO/IEC 20000:2011 certification project, our consultants can assist you in getting started in right direction.

Our implementation approach of meeting the ISO/IEC 20000 requirements is pragmatic, down-to-earth, result- oriented, and affordable

Our project approach is


  • Interviews, Document review, Technology review
  • As-Is Report , Gap Report, Scope Document

Design & Implementation

  • Documentation, Training, Internal Audit, Management Review
  • Mitigation of Gaps, Standard Documents, CA/PA Culture


  • Registration, Certification Audit, Surveillance
  • Audit, Non confirming & Continual Improvement Automation
  • Final ISO 20000 Certificate

Automate ISO/IEC 20000 Compliance

We can accelerate the ISO 20000, SMS (Service Management System) implementations through our extensive repository of ISO/IEC 20000 implementation templates and ready-made process, mapped in SMART Service Desk.

SMART Service Desk, supports industry standards such as ISO/IEC 20000 and best practices such as ITIL V3 to help you develop a sustainable and continuous service management capability. SMART Service Desk – ITSM, enables you to demonstrate compliance in most of the mandatory ISO/IEC 20000: 2011 Service Management process areas including service level management and reporting, incident, problem, service request, configuration, asset, supplier, change and release management

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