Service Desk Plus
SMART way to deliver outstanding service
SMART Service Desk Plus delivers a customer-friendly IT self-service portal, powerful dashboards and reporting, and superior mobility to your organization. With SMART, IT organizations can support ITIL® best practices for IT Service Management (ITSM), consolidating the service desk function with the processes that underpin the efficient delivery and support of service, With PinkVERIFY® certified ITIL® processes in SMART Service Desk Plus; you can be assured of the best practices you will implement for your process and workflow.
FEATURES & BENEFITS
- Out-of-the-box, easily configurable functionality for personalized and easy-to-use incident, service-request fulfillment processes, workflows and approval options.
- Workflows can be designed based on type of service provided.
- Services can be configured to be requested only by authorized users.
- Flexible setup for workflow authorization processes.
- Processes verified by pink elephant and designed to support ITIL V3.
- Form customization with ease, without any programming.
- Comprehensive Service Catalog.
- Record incidents and Service Requests, rapidly through web interface logging forms, or create pre-populated common or routine incidents / service requests.
- Supports integration with leading event / system monitoring tools.
- Management Dashboards for Real-time reporting of Service Desk function.
- Many Standard reports based on ITIL based Key performance indicators.
- Make your own reports using Adhoc reports builder.
- Ability to Export Reports or Query Data as CSV, XLS & PDF.
- Advanced Search Query Builder.
- Notify Technicians using Email / SMS / Social Media.
- Integrates with external directory services such as Microsoft® Active Directory and many social media applications.
- Scalable and Robust software.
- Multi-Site and Multi-Currency Support.
- All Master Data’s can be imported using Excel files.
- Customer Self Service Portal.
- Customer browser access.
- Dedicated SMART phone Apps from Google Play and Apple Store.
- Customer Feedback Surveys.
- Improve Customer Satisfaction by resolving Incidents and Requests faster.
- Implement a IT and Business Services Catalog.
- Reduce Cost of IT, using automated and integrated service desk.
- Enable proactive IT Service Management using Self-service, Service Level Management and knowledge management functionality.
- Reduce recurring incidents.
- Guaranteed Reduction in support Costs & Reduce Your TCO.