Complete IT Service Support and Management Suite
Track Incidents in real time
Employee portal view
Integrated Configuration Management Database (CMDB)
Service Desk Plus
SMART way to deliver outstanding service
SMART Service Desk Plus delivers a customer-friendly IT self-service portal, powerful dashboards and reporting, and superior mobility to your organization. With SMART, IT organizations can support ITIL® best practices for IT Service Management (ITSM), consolidating the service desk function with the processes that underpin the efficient delivery and support of service, With PinkVERIFY® certified ITIL® processes in SMART Service Desk Plus; you can be assured of the best practices you will implement for your process and workflow.
FEATURES & BENEFITS
- Out-of-the-box, easily configurable functionality for personalized and easy-to-use incident, service-request fulfillment processes, workflows and approval options.
- Workflows can be designed based on type of service provided.
- Services can be configured to be requested only by authorized users.
- Flexible setup for workflow authorization processes.
- Processes verified by pink elephant and designed to support ITIL V3.
- Form customization with ease, without any programming.
- Comprehensive Service Catalog.
- Record incidents and Service Requests, rapidly through web interface logging forms, or create pre-populated common or routine incidents / service requests.
- Supports integration with leading event / system monitoring tools.
- Management Dashboards for Real-time reporting of Service Desk function.
- Many Standard reports based on ITIL based Key performance indicators.
- Make your own reports using Adhoc reports builder.
- Ability to Export Reports or Query Data as CSV, XLS & PDF.
- Advanced Search Query Builder.
- Notify Technicians using Email / SMS / Social Media.
- Integrates with external directory services such as Microsoft® Active Directory and many social media applications.
- Scalable and Robust software.
- Multi-Site and Multi-Currency Support.
- All Master Data’s can be imported using Excel files.
- Customer Self Service Portal.
- Customer browser access.
- Dedicated SMART phone Apps from Google Play and Apple Store.
- Customer Feedback Surveys.
- Improve Customer Satisfaction by resolving Incidents and Requests faster.
- Implement a IT and Business Services Catalog.
- Reduce Cost of IT, using automated and integrated service desk.
- Enable proactive IT Service Management using Self-service, Service Level Management and knowledge management functionality.
- Reduce recurring incidents.
- Guaranteed Reduction in support Costs & Reduce Your TCO.