| IT Service Management | ServiceNow | SMART Service Desk |
|---|---|---|
| Incident / Trouble Ticket Management | ||
| Customer Support Service Desk | ||
| Service Request Management | ||
| Change Management | ||
| Release Management | ||
| Configuration & Asset Management | ||
| Software Asset Management | ||
| Service Porfolio Management | ||
| Service Level Management | ||
| Contracts Management | ||
| Inventory, Parts and Purchase Management | ||
| Financial Management | ||
| Event Management | ||
| Knowledge Management | ||
| Survey Management | ||
| Adhoc Reporting Capability & Dashboards | ||
| Customizable | ||
| Portal Interface | ||
| Workflow | ||
| Mobile Apps | ||
| Integrated GRC suite | ||
| Audit Management | ||
| Risk Management | ||
| Polices Management | ||
| Compliance Management | ||
| COBIT |
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