SMART Service Desk v11, has 11 processes complying with the latest ITIL® 2011 guidelines set by PinkVERIFY and the ITIL Software Scheme (ISS) from AXELOS for documentation.

SMART Service Desk - ITSM is now awarded the PinkVERIFY™ 2011 certification for the following 11 processes:

  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment
  • Service Level Management
  • Knowledge Management
  • Service Portfolio Management
  • Service Catalogue Management
  • Event Management
  • System Asset and Configuration Management
  • IT Service Continuity Management
pink verify

Latest award for pink elephant is shown below

PinkVERIFY Certificate
SMART Service Desk demos can be found at SMART Service Desk Videos

About SMART Service Desk

Headquartered in Dallas, Texas, SMART Service Desk, is a vendor for ITSSM – IT Service Support Management, GRC – Governance & Risk Compliance and Case Management Software’s, using industry leading best practices and standards such as; ITIL, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST (National Institute of Standards and Technology).

Founded in 2012, SMART Service Desk has offices in United Kingdom, South Africa and partner offices in Canada, Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Dubai – UAE and India.

About Pink Elephant

Pink Elephant ( is a global leader in ITIL certification and IT service management education, consulting and conferences. Pink Elephant is proud to be celebrating 20 years of ITIL experience - more than any other supplier. Operating through many offices across the globe, the company is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 350,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989 and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel.

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